{"id":47912,"date":"2023-12-20T05:41:36","date_gmt":"2023-12-20T04:41:36","guid":{"rendered":"https:\/\/dev.ibaigo.pe\/?page_id=47912"},"modified":"2023-12-20T06:27:54","modified_gmt":"2023-12-20T05:27:54","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/ibaigo.pe\/tienda\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"47912\" class=\"elementor elementor-47912\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a93ca4c e-flex e-con-boxed e-con e-parent\" data-id=\"a93ca4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f218158 elementor-widget elementor-widget-heading\" data-id=\"f218158\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Libro de Reclamaciones P\u00fablico<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc91d5b elementor-widget elementor-widget-text-editor\" data-id=\"dc91d5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Conforme a lo establecido en el c\u00f3digo de la Protecci\u00f3n y Defensa del consumidor contamos con un Libro de Reclamaciones a tu disposici\u00f3n. Ingresa una queja o reclamo aqu\u00ed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d36c3c elementor-button-align-start elementor-widget__width-initial elementor-widget elementor-widget-form\" data-id=\"3d36c3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Libro Reclamaciones ES\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"47912\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"3d36c3c\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Libro De Reclamaciones - Ibaigo\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"47912\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_f4ba9d5 elementor-col-100\">\n\t\t\t\t\t<h5>DATOS GENERALES\n<\/h5>\nRaz\u00f3n Social: lBAI GORRIA S.A.C<br\/>\nRUC: 20607446599<br\/>\nDomicilio Fiscal: Av. Grimaldo del Solar 615, Miraflores. Lima. Per\u00fa.<br\/>\nC\u00f3digo de identificaci\u00f3n del presente Libro de Reclamaciones: LW-\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_1a2dd37 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1a2dd37\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSi es posible para Ud. favor de registrar el N\u00b0 del comprobante de donde hizo la compra:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_1a2dd37]\" id=\"form-field-field_1a2dd37\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nro. Comprobante\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_edab8d4 elementor-col-100\">\n\t\t\t\t\t<h5>IDENTIFICACI\u00d3N DEL CONSUMIDOR RECLAMANTE\n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_28ae81b elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_28ae81b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNOMBRES:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_28ae81b]\" id=\"form-field-field_28ae81b\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_48117f1 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_48117f1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAPELLIDOS:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_48117f1]\" id=\"form-field-field_48117f1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_58f22e7 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_58f22e7\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTIPO DE DOCUMENTO DE IDENTIDAD:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_58f22e7]\" id=\"form-field-field_58f22e7\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Seleccione<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"DNI\">DNI<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"C.E\">Carnet de Extranjer\u00eda<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-field_2de9ae7 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2de9ae7\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNRO. DE DOCUMENTO DE IDENTIDAD:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[field_2de9ae7]\" id=\"form-field-field_2de9ae7\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" aria-required=\"true\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_a695fba elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a695fba\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNOMBRE DEL PADRE O DE LA MADRE: (PARA EL CASO DE MENORES DE EDAD)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_a695fba]\" id=\"form-field-field_a695fba\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_6ed8cbc elementor-col-100\">\n\t\t\t\t\t<h5>DATOS DE CONTACTO DEL CLIENTE<\/h5>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_201483d elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_201483d\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00daMERO DE TEL\u00c9FONO FIJO:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_201483d]\" id=\"form-field-field_201483d\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_7038ee7 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_7038ee7\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00daMERO DE CELULAR:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_7038ee7]\" id=\"form-field-field_7038ee7\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_bab76db elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_bab76db\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEMAIL:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_bab76db]\" id=\"form-field-field_bab76db\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_4824943 elementor-col-100\">\n\t\t\t\t\tEn caso Usted no coloque una direcci\u00f3n de correo electr\u00f3nico nuestra empresa no podr\u00e1, de conformidad con el art\u00edculo 4 B del Reglamento del Libro de Reclamaciones, enviarle por dicha v\u00eda una copia de la presente hoja de reclamaci\u00f3n virtual; sin embargo, la no colocaci\u00f3n de una direcci\u00f3n de correo electr\u00f3nico no impedir\u00e1 que Usted pueda concluir satisfactoriamente el proceso de ingreso de su reclamo o queja, siempre que Usted consigne los datos m\u00ednimos exigidos por la legislaci\u00f3n vigente.\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_29d3d3b elementor-col-100\">\n\t\t\t\t\t<h5>DATOS DE UBICACI\u00d3N DEL CLIENTE<\/h5>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_1ebe30f elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1ebe30f\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDIRECCI\u00d3N:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_1ebe30f]\" id=\"form-field-field_1ebe30f\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_19fa545 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_19fa545\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDISTRITO:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_19fa545]\" id=\"form-field-field_19fa545\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ae21c75 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ae21c75\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPROVINCIA:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ae21c75]\" id=\"form-field-field_ae21c75\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ef984eb elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ef984eb\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tREGI\u00d3N:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ef984eb]\" id=\"form-field-field_ef984eb\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_91cf47a elementor-col-100\">\n\t\t\t\t\t<h5>IDENTIFICACI\u00d3N DEL MODO DE COMPRA<\/h5>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_959731d elementor-col-100 elementor-field-required\">\n\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"WEB\/E-COMMERCE\" id=\"form-field-field_959731d-0\" name=\"form_fields[field_959731d]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_959731d-0\">WEB\/E-COMMERCE<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"EN LOCAL\" id=\"form-field-field_959731d-1\" name=\"form_fields[field_959731d]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_959731d-1\">EN LOCAL<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"VENTA POR TEL\u00c9FONO\" id=\"form-field-field_959731d-2\" name=\"form_fields[field_959731d]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_959731d-2\">VENTA POR TEL\u00c9FONO<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"WHATSAPP\" id=\"form-field-field_959731d-3\" name=\"form_fields[field_959731d]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_959731d-3\">WHATSAPP<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_56b5e4a elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_56b5e4a\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00daMERO DE PEDIDO:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_56b5e4a]\" id=\"form-field-field_56b5e4a\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_ae5922d elementor-col-100\">\n\t\t\t\t\t<h5>IDENTIFICACI\u00d3N DEL BIEN CONTRATADO<\/h5>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_c4043cb elementor-col-100 elementor-field-required\">\n\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"PRODUCTO\" id=\"form-field-field_c4043cb-0\" name=\"form_fields[field_c4043cb]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_c4043cb-0\">PRODUCTO<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"SERVICIO\" id=\"form-field-field_c4043cb-1\" name=\"form_fields[field_c4043cb]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_c4043cb-1\">SERVICIO<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_5ec873c elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_5ec873c\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDESCRIPCI\u00d3N:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_5ec873c]\" id=\"form-field-field_5ec873c\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_cee57ea elementor-col-30 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_cee57ea\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMONTO PAGADO:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_cee57ea]\" id=\"form-field-field_cee57ea\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_04d6192 elementor-col-100\">\n\t\t\t\t\t<h5>DETALLE DE LA RECLAMACI\u00d3N<\/h5>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_512c073 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"RECLAMO\" id=\"form-field-field_512c073-0\" name=\"form_fields[field_512c073]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_512c073-0\">RECLAMO<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"QUEJA\" id=\"form-field-field_512c073-1\" name=\"form_fields[field_512c073]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_512c073-1\">QUEJA<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_6f59507 elementor-col-100\">\n\t\t\t\t\t* RECLAMO: Disconformidad relacionada a los productos o servicios.<br\/>\n* QUEJA: Disconformidad NO relacionada a los productos o servicios; si no al descontento respecto a la atenci\u00f3n al p\u00fablico.\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_df085bc elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_df085bc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDETALLE DEL RECLAMO\/QUEJA:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_df085bc]\" id=\"form-field-field_df085bc\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_536705c elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_536705c\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCLIENTE PIDE:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_536705c]\" id=\"form-field-field_536705c\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_dca6f4a elementor-col-100\">\n\t\t\t\t\t<h5>ACCIONES ADOPTADAS<\/h5>\nFecha:<br\/><br\/>\n\nEstimado Cliente, muchas gracias por registrar su incidencia en el Libro de Reclamaciones, su opinion es muy importante para nosotros.<br\/><br\/>\n\n\"La firma del colaborador en la presente hoja de reclamaci\u00f3n, expresa \u00fanicamente la recepci\u00f3n de la misma, m\u00e1s no la aceptaci\u00f3n de su contenido. La presente reclamaci\u00f3n ser\u00e1 tramitada dentro del plazo de ley.\"<br\/><br\/>\n\n\"Nuestra \u00e1rea de servicio al Cliente le informa: (i) La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI, (ii) El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a treinta (30) d\u00edas calendario, pudiendo ampliar el plazo hasta por treinta (30) d\u00edas m\u00e1s, previa comunicaci\u00f3n al consumidor.\"\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_e819fec elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_e819fec]\" id=\"form-field-field_e819fec\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" aria-required=\"true\">\n\t\t\t\t<label for=\"form-field-field_e819fec\">HE LE\u00cdDO Y DOY CONFORMIDAD A MIS DATOS Y GARANTIZO LA VERACIDAD DEL RECLAMO O QUEJA.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_d4c209c elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_d4c209c]\" id=\"form-field-field_d4c209c\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" aria-required=\"true\">\n\t\t\t\t<label for=\"form-field-field_d4c209c\">HE LE\u00cdDO Y ACEPTO LAS <a href=\"\/politica-privacidad\/\" target=\"_blank\">POL\u00cdTICAS DE PRIVACIDAD<\/a><\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaciones P\u00fablico Conforme a lo establecido en el c\u00f3digo de la Protecci\u00f3n y Defensa del consumidor contamos con un Libro de Reclamaciones a tu disposici\u00f3n. Ingresa una queja o reclamo aqu\u00ed.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-47912","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ibaigo.pe\/tienda\/wp-json\/wp\/v2\/pages\/47912","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ibaigo.pe\/tienda\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ibaigo.pe\/tienda\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ibaigo.pe\/tienda\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ibaigo.pe\/tienda\/wp-json\/wp\/v2\/comments?post=47912"}],"version-history":[{"count":16,"href":"https:\/\/ibaigo.pe\/tienda\/wp-json\/wp\/v2\/pages\/47912\/revisions"}],"predecessor-version":[{"id":47940,"href":"https:\/\/ibaigo.pe\/tienda\/wp-json\/wp\/v2\/pages\/47912\/revisions\/47940"}],"wp:attachment":[{"href":"https:\/\/ibaigo.pe\/tienda\/wp-json\/wp\/v2\/media?parent=47912"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}